SpaceX

Sr. Operations Engineer (Starlink Growth)

Redmond, WA · Senior

Sponsorship not specified$130k-$180kDetected 17 hours ago

PythonSQLData ScienceData VisualizationSupply ChainCustomer SupportLeadershipCommunicationMentoringPublic Speaking

About the role

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution
design and drive comprehensive solutions at scale
develop and implement global strategies across hardware and service offerings
Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities
Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale
Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings

Bachelor's degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
3+ years of experience in Python or SQL
Must be available to work extended hours and weekends as needed
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Advanced degree or dual background strongly preferred (engineering + business/economics)
Demonstrated experience building scalable analytical tools and models
Demonstrated success leading complex, cross-functional initiatives and influencing executive decision-making
Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
Exceptional communication skills with a track record of presenting to and influencing senior leaders
Strong interpersonal skills with experience mentoring analysts or leading small project teams
Ability to operate effectively both independently and as a leader within a highly cross-functional team

Operations Engineer/Level III: $130,000.00 - $180,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX.
You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
$130,000.00 - $180,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX.
Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

SpaceX is an Equal Opportunity Employer
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

This listing is sourced directly from SpaceX's careers page and normalized into a canonical job model.