Gradial

Head of Community

Seattle, WA

Sponsorship not specifiedDetected 14 hours ago

Project ManagementCustomer SuccessCommunicationProblem Solving

About the role

The first is a thriving practitioner community for Creators, Marketers, and Marketing Technologists where members can learn from one another, share best practices, and shape the future of AI-powered marketing.
Continuously gather member feedback and translate insights into improvements for both the community experience and Gradial's products and programs.
Experience planning and running both virtual and in-person community experiences, from small executive dinners to larger events.

As our Head of Community, you'll build our community strategy from the ground up and turn it into a program that delivers real value for members and measurable impact for the business.
You'll own two flagship initiatives.
You'll define the strategy, launch programs, manage day-to-day operations, measure success, and continuously improve the member experience as our community grows.
Build and execute the long-term strategy and roadmap for Gradial's practitioner community and Frontier CMO Council.
Create engaging programs, campaigns, and experiences that drive member enrollment, participation, and long-term engagement.
Own the project management and execution of community initiatives across digital and in-person experiences.
Manage community platforms including Slack while creating opportunities for meaningful conversations and knowledge sharing.
Plan and deliver regional meetups, executive dinners, customer events, roundtables, and larger community experiences.
Build and scale champion and ambassador programs that encourage advocacy and community leadership.
Define community success metrics and own reporting across member growth, engagement, advocacy, customer participation, and business impact.

Experience developing community strategies while also executing the day-to-day work required to launch and scale programs.

Familiarity with AI, marketing technology, or modern marketing workflows.
Willingness to travel occasionally for customer events, executive programs, conferences, and regional community meetups.
Fast-paced environment with flexibility and ownership
Real impact, zero bureaucracy
Learn quickly, actively seek out new challenges, and regularly reconsider "how it's always been done."
Embrace AI as a core tool for problem-solving, innovation, and scale.
Show customer-obsession (internal or external), high ownership/accountability, and bias for action.
Communicate clearly, directly, with curiosity, and assuming good intentions.

Foster strong relationships with practitioners, customers, and executive members to create an engaged and trusted network.
Partner closely with Marketing, Customer Success, Sales, and Product to align community initiatives with company priorities.
Community is a core part of how Gradial will build lasting relationships with customers and marketing leaders.
The second is the Frontier CMO Council, an invitation-only community that brings together marketing executives to exchange ideas, build relationships, and influence the next generation of marketing leadership.

This listing is sourced directly from Gradial's careers page and normalized into a canonical job model.