Vuoriinc
Customer Service Lead, Platforms Enablement
Carlsbad, CA, United States
Sponsorship not specifiedDetected 14 days ago
Agentic AICustomer SupportProblem Solving
About the role
- We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life.
- Our high energy fast paced retail environment is reflected in the clothes we make.
- We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way.
Responsibilities
- Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life.
- This role is responsible for making AI work reliably and at scale inside our Customer Support Team.
- This role is also responsible for maintaining all CS Platforms and providing support to the end users of these platforms.
- You will partner closely with the Sr.
- Maintain and support all Customer Service platforms
- Own how AI agents are prompted, trained, governed, and measured
- Additional duties & support
Requirements
- Experience supporting internal users and resolving platform issues
- Experience working with AI-driven tools, automations, or conversational AI systems
Nice to have
- Hands-on experience supporting and administering CS platforms (Kustomer strongly preferred)
Benefits
- Health Insurance
- Savings and Retirement Plan
- Generous Vuori Discount & Industry Perks
- Wellness & Fitness benefits
Company info
- We are proud to be an outlet for opportunity and for personal growth and success.
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This listing is sourced directly from Vuoriinc's careers page and normalized into a canonical job model.