Quince
General Manager - Returns Warehouse
Las Vegas, Nevada, United States · Senior · Contract
Sponsorship not specified$187k-$205kDetected 8 days ago
RESTData AnalysisExcelSupply ChainLogisticsProcess ImprovementPerformance ManagementEmployee RelationsAPI TestingLeadershipCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- This position is responsible for budget management, people development, and achieving operational objectives.
- This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results-driven team culture.
Responsibilities
- Lead and manage all aspects of site operations, including performance, quality, safety, and customer experience across all departments.
- Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts to enhance operational efficiency for your facility.
- Use data-driven insights and analytics to identify areas for improvement, track performance metrics, and implement strategies to optimize operational efficiency.
- Leverage data analytics and automation tools to optimize reverse logistics flows, improving the speed and accuracy of returns processing and minimizing costs.
- Cultivate positive employee relations, support career development, and promote a strong leadership pipeline within the organization.
- Collaborate with cross-functional teams (HR, Finance, IT, Facilities, etc.) to ensure resource availability and support for key projects and initiatives.
- Share best practices and lessons learned with other facilities and headquarters to drive consistency and operational excellence across the network.
- Manage the operational P&L for the site, ensuring cost control and budget adherence.
- Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
- At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn
Requirements
- Bachelor's Degree in Business, Operations, Supply Chain, or a related field
- 7+ years of leadership experience in manufacturing, distribution, or e-commerce environments, including at least 2 years in a senior management role
- Proven track record of driving operational performance, process improvement, and team development
- Experience managing performance metrics, budgets, and P&Ls
- Proficiency in Microsoft Office Suite, Gmail, and Excel
- Flexibility to work varying hours, including weekends, holidays, and overnight shifts as required
- Master's Degree in Business Administration (MBA) or related field
- Experience managing both salaried and hourly workforces in a large-scale distribution or fulfillment center
- Strong problem-solving skills and the ability to handle changing priorities in a fast-paced environment
- Ability to lift and move totes up to 49 pounds each
- Required
- Ability to manage a diverse team and provide ongoing coaching and mentorship
- Preferred
- Certification in Lean, Six Sigma, or similar process improvement methodologies
- Interest in long-term career development through assignments across multiple facilities
Compensation
- $186,994 - $204,801 USD
Benefits
- Bonus and equity may also be provided for eligible roles.
Company info
- to make really high quality essentials for really low prices, produced fairly and sustainably.
- We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups.
- Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
- Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do.
- Our unwavering commitment to excellence and company values guide our teams and actions:
- Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot.
- Innovation and transparency ensure value for both customers and partners.
- At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail.
- We are a destination for builders, innovators, and operators to come together and challenge the status quo.
- Our collective ambition is bold.
- We are creating an entirely new category and customer experience - one that democratizes luxury and provides high quality products at radically low prices.
- That mission demands a world-class team committed to excellence.
- If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
- As the General Manager/Site Leader at Quince.com, you will play a pivotal role in overseeing our second Returns Processing Center, building it from the ground up.
Equal opportunity
- If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form.
This listing is sourced directly from Quince's careers page and normalized into a canonical job model.