Valence
Founding Product Deployment Specialist
New York, New York
Work authorization requiredDetected 84 days ago
Machine LearningNLPComplianceProject ManagementCustomer SuccessLeadershipCommunicationMentoring
About the role
- In the near term, this means rolling up your sleeves with our first cohort of priority clients - getting on the phone, working through IT and security blockers, and driving direct activation.
- You'll be the connective tissue between Product/Engineering (what's shipping) and CS/Commercial (what clients need to hear and do).
- This role will report to our VP of Engineering, but will work very collaborating across different teams.
Responsibilities
- Drive direct activation with priority clients
- Partner hands-on with our first cohort of clients to get new features turned on - making the calls, running the meetings, working through IT/security/legal blockers
- Build trusting relationships with both senior sponsors (CHROs, SVPs) and day-to-day operators (L&D leads, program managers) that translate into faster activation
- Build and own the deployment system
- Design and run a repeatable process for launching new product capabilities across our enterprise base
- Develop launch playbooks, internal enablement, and customer talk tracks that scale beyond you
- Stand up a beta cohort to quickly validate features with the right mix of clients
- Track and drive adoption at scale
- Use adoption data to drive both client conversations and internal roadmap influence
Requirements
- 5+ years in customer-facing roles in B2B SaaS - implementation, customer success, solutions engineering, or a similar function where you've owned client outcomes end-to-end
- Track record of personally driving feature adoption or product activation at enterprise clients - meaning you've moved the number, not just managed the process
- Cross-functional influence without authority: you are able to get engineering, CS, and product moving in the same direction proactively and effectively
- Experience running a structured beta program or pilot at an enterprise SaaS company
- Experience navigating enterprise IT and security review cycles (SSO, GDPR, data agreements, Teams/Calendar integrations)
- Familiarity with HR tech, talent platforms, or AI-powered enterprise products
Nice to have
- Background in product marketing or change management
- Experience at a high-growth startup, particularly through scaling moments
- Outsized missions from day one, with direct responsibility for company-defining projects
- Work alongside the executive team with transparency into strategy and decision-making
- Influence on direction through real-time customer feedback and market insights
- Work directly with cutting-edge AI models and next-generation platforms
- Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale
- Ownership & Rapid Growth
Compensation
- Competitive salary including base + bonuses
- Meaningful ownership in a venture-backed company at a growth inflection point
- Financial upside that comes from scaling fast
- Top-up grants as we scale and you deliver exceptional performance - your compensation grows alongside your impact
Benefits
- Comprehensive health coverage (medical, dental, vision) from day one
- Generous PTO, company-wide R&R shutdowns, and paid parental leave
- Retirement plan support for US and global employees
Company info
- intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together
- Learn more about us and meet our team here
- Location and Work Environment
- This can be a remote or hybrid role.
- NYC based candidates will be 3 days a week in office in Union Square.
- Candidates must be comfortable balancing colleagues in global timezones, as needed.
- Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits.
- Diversity and Inclusion
- We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported.
- We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process.
- If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.
- Valence is committed to protecting the privacy of all applicants.
- Information you submit will be used for recruiting, evaluation, legal compliance, and recordkeeping purposes only.
- We do not require access to personal account credentials at any stage of the hiring process.
Visa & Work Authorization
- Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits.
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This listing is sourced directly from Valence's careers page and normalized into a canonical job model.