Novanta

Novanta

Customer Care Representative II

Irvine, CA · Mid · Full-time

Sponsorship not specifiedDetected 17 days ago
RoboticsCommunicationCollaboration

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • As a Customer Care Representative II, you serve as a primary point of contact for customers, providing exceptional service across multiple communication channels.
  • and resolve a wide range of customer concerns with empathy, professionalism, and urgency.
  • Respond to a broad range of customer inquiries across multiple channels (email, phone, online portals) in a timely and professional manner.

Responsibilities

  • maintain accurate orders
  • Enter and maintain customer orders and changes using enterprise systems, ensuring accuracy and completeness.
  • Support service-level metrics including customer satisfaction, order accuracy, and order processing cycle time.
  • Capture insights from the field and collaborate with Engineering/Product Management to optimize solutions and inform roadmaps
  • Partner cross‑functionally with Sales, Operations, and Planning to ensure customers receive timely updates and correct information.

Requirements

  • No regular travel required.
  • Light physical effort such as lifting up to 10 lbs may be required.
  • Strong computer proficiency and ability to learn new systems quickly.
  • Ability to work effectively with others in a dynamic, fast‑paced environment.
  • Ability to remain in a stationary position for extended periods (computer/phone).

Skills

  • Excellent verbal and written communication skills.
  • Strong multitasking, organization, and prioritization skills with attention to detail.
  • Technical Learning: Learns new technologies, systems, and product knowledge quickly.

Compensation

  • The base pay rate for this role is $27.00 USD per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to location, relevant skills, training, experience, education, etc.
  • Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. Incentives could be discretionary or non-discretionary depending on the plan.

Company info

  • Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific.
  • Job Summary As a Customer Care Representative II, you serve as a primary point of contact for customers, providing exceptional service across multiple communication channels.
  • Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
  • Demonstrated empathy, patience, and active listening with customers.
  • Customer Focus: Dedicated to meeting expectations of internal and external customers; builds trust through reliable service.
  • As a Customer Care Representative II, you serve as a primary point of contact for customers, providing exceptional service across multiple communication channels. You support customers with product, pricing, and service inquiries
  • and resolve a wide range of customer concerns with empathy, professionalism, and urgency. You collaborate cross‑functionally to ensure customers receive timely, accurate information and a seamless service experience.
  • You support customers with product, pricing, and service inquiries; maintain accurate orders; and resolve a wide range of customer concerns with empathy, professionalism, and urgency.
  • You collaborate cross‑functionally to ensure customers receive timely, accurate information and a seamless service experience.

Equal opportunity

  • Novanta is proud to be an equal employment opportunity and affirmative action workplace.
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This listing is sourced directly from Novanta's careers page and normalized into a canonical job model.