EvolutionIQ
Technical Support Specialist (AI / SaaS)
New York, NY · Junior
Sponsorship not specified$75k-$95kDetected 10 days ago
JavaScriptPythonSQLData AnalysisSalesforceCRMAccountingCustomer SuccessCustomer SupportZendeskPostmanAPI TestingCommunicationProblem Solving
Stay score
odds of building a lasting career here
50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
Level I$84,2191 entry
Level II$104,6862 entries
Level III$125,1543 entries
Level IV$145,6214 entries
The bottom of this range ($75,000) is below the Level I prevailing wage of $84,219. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 26 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Our team is our #1 priority, and we have been named one of Inc.'s Best Workplaces 3 years in a row and Built In's Best Places to work in 2025 and 2026!
- You will gain deep exposure to AI-as-a-Service (AIaaS) concepts, database management, and enterprise SaaS workflows.
- EvolutionIQ appreciates your interest in our company as a place of employment.
Responsibilities
- Front-Line Support: Act as the primary point of contact for client users, managing incoming inquiries via email, chat, and ticketing systems.
- Data Analysis: Use SQL to query databases and investigate data discrepancies to resolve client support tickets.
- Workflow Optimization: Utilize tools like Zendesk and Salesforce to track issues, document solutions, and contribute to our internal knowledge base.
- Front-Line Support:
- Use SQL to query databases and investigate data discrepancies to resolve client support tickets.
- Utilize tools like Zendesk and Salesforce to track issues, document solutions, and contribute to our internal knowledge base.
Requirements
- Problem Solving: You enjoy digging into a puzzle and don't stop until you find the solution.
- You hold a Bachelor's degree, preferably in Computer Science, Information Systems, Engineering, or a Business discipline (Finance, Accounting, etc.).
Nice to have
- You are fresh out of a top program and ideally 1-2 years of professional experience.
- You possess excellent written and verbal communication skills.
- You can write a professional email and speak confidently with clients.
- Problem Solving:
- You enjoy digging into a puzzle and don't stop until you find the solution.
Skills
- Required:
- Understanding of AI-as-a-Service (AIaaS) concepts.
- Basic to Intermediate proficiency in SQL (selects, joins, basic data manipulation).
- Familiarity with CRM and Ticketing platforms (specifically Salesforce and Zendesk ).
- Preferred:
- Experience with ServiceNow is a plus.
- Experience with API testing tools (like Postman) or basic scripting (Python/JS).
- Work-life, Culture & Perks:
- Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
- Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
Compensation
- The base salary range is $75-95K, with flexibility depending on a candidate's background and experience.
- An annual bonus plan is also included in our compensation package.
Benefits
- Client Education: Translate complex technical concepts into clear, easy-to-understand explanations for non-technical users.
- Education: You hold a Bachelor's degree, preferably in Computer Science, Information Systems, Engineering, or a Business discipline (Finance, Accounting, etc.).
- Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching.
- Additional family, wellness, and pet benefits.
- Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers).
- We offer a flexible schedule for new parents returning to work.
- Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
- $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
Company info
- EvolutionIQ's mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.'s Best Workplaces 3 years in a row and Built In's Best Places to work in 2025 and 2026!
- We are looking for a motivated and technically minded Technical Support Specialist to join our team in New York City. In this role, you will serve as the first point of contact for our client's users, helping them navigate technical challenges and ensuring they get the most value out of our platform.
- This is an ideal role for a recent graduate or early-career professional looking to launch a career in technical product support, customer success, or solutions engineering. You will gain deep exposure to AI-as-a-Service (AIaaS) concepts, database management, and enterprise SaaS workflows.
- EvolutionIQ's mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability.
- We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space.
- We are looking for a motivated and technically minded Technical Support Specialist to join our team in New York City.
- In this role, you will serve as the first point of contact for our client's users, helping them navigate technical challenges and ensuring they get the most value out of our platform.
- This is an ideal role for a recent graduate or early-career professional looking to launch a career in technical product support, customer success, or solutions engineering.
- Troubleshooting: Diagnose and resolve technical issues related to the EvolutionIQ platform; replicate bugs and work with the Technical Engagement Management and Solutions Engineering team to escalate complex problems.
Equal opportunity
- EvolutionIQ is an equal opportunity employer.
Visa & Work Authorization
- Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa.
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This listing is sourced directly from EvolutionIQ's careers page and normalized into a canonical job model.