Mtb
Relationship Banker (North Herkimer)
Herkimer, NY
Sponsorship not specified$21k-$34kDetected 1 day ago
SalesOutbound SalesAuditingCustomer SupportResearchCommunicationTime ManagementInternal Audit
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
- Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
- Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
Responsibilities
- Perform customer servicing interactions.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- The position is key driver of customer flow in the branch to support these activities.
Requirements
- Ability to stand for long periods of time
- Ability to lift light to heave objects weighing 5 lbs. to 30lbs
- Ability to read fine print
- Ability to use fax, telephone system, copier and other communication tools
- High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
- A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
- Proven ability to demonstrate exceptional customer service
Nice to have
- Associates degree
- Notary public license
- Bilingual based on branch needs
Skills
- Strong verbal communication and interpersonal skills
- Well-organized individual with time management and prioritization skills
Compensation
- The pay range for this position is $20.55 - $34.25 Hourly (USD).
Company info
- The position services existing customers and grows the business through identifying sales opportunities with customers.
- Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.
- Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
- Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Visa & Work Authorization
- applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic
This listing is sourced directly from Mtb's careers page and normalized into a canonical job model.