Matia
Customer Success
Remote (USA)
Work authorization requiredDetected 48 days ago
SQLData EngineeringSalesCustomer Success
About the role
- We empower data teams with seamless ingestion, reverse ETL, comprehensive observability, and intuitive data cataloging, enabling faster, smarter decisions with significantly less tool sprawl.
- Backed by leading investors and trusted by data teams at companies like Ramp, Drata, Recharge, and more.
- This role requires candidates to be legally authorized to work in the United States without company sponsorship now or in the future.
Responsibilities
- Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days
- Own renewals across the full book, identify risk proactively before the customer tells you
- Set up the tooling and document everything so this role can scale
- Elevate our best customers and pass off to marketing and sales to develop content and capture stories
Requirements
- 3-6 years in B2B SaaS Customer Success with a track record of owning a book of business
- Technically fluent - you have worked with technical personas before and understand how to speak to them
Nice to have
- Data fluent, you understand how pipelines work, what ETL means, and why an observability failure matters
- you can hold a credible conversation with a data engineer without writing SQL
- Experience as an account manager or in a sales role
- Solid understanding of customer success ops and what's needed
Benefits
- Build process & Run QBRs and health check cadences that keep Matia tied to customer outcomes
- Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff process
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- This role requires candidates to be legally authorized to work in the United States without company sponsorship now or in the future.
This listing is sourced directly from Matia's careers page and normalized into a canonical job model.