occam
Mid-Level Service Desk Technician
Fort Liberty, North Carolina · Mid
No sponsorshipDetected 19 days ago
TypeScriptCustomer SupportResearchCommunicationMicrosoft Office
About the role
- The Mid-Level Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
Responsibilities
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
- Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
- Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
- Ability to install, maintain and troubleshoot server, network, system and application issues.
Requirements
- Must have DoD 8570 IAT Level I certification.
- Must be TS/SCI eligible.
- May be required to provide VIP level support to USSOCOM executive level users and their staff.
- Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
- Must have experience with Dameware, RDP and Terminal Services.
- Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
- These technicians must have experience troubleshooting core services (file, e-mail, print, web, portal and transport), and be able to mentor lower level technicians to become proficient within these areas.
- SDTs must be qualified to perform the following functions:
- May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
- Perform other duties as required.
Nice to have
- DoD 8570 IAT Level II certification.
- Special Operations Force experience.
- Occam Solutions is looking for a Mid Level Service Desk Technician, Ft.
- The Mid-Level Desk Technician will have many responsibilities will include:
- Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
- Is proficient with industry standard desktop operating systems and office automation software suites.
- Must demonstrate excellent verbal and written communication skills.
- Special Operations Force experience is preferred (but not required).
Company info
- Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.
This listing is sourced directly from occam's careers page and normalized into a canonical job model.