Tidelands Health

Patient Services Representative I

Garden City, SC

Sponsorship not specifiedDetected 7 days ago

ComplianceOutbound SalesCustomer SupportHIPAAEHR/EMRPatient Care

About the role

Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health!
Patient Services Representative I Are you passionate about quality and committed to excellence?
Consider joining our Tidelands Health team.

Engages patients throughout the registration process to create a welcoming and positive patient experience.
Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed
Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.
Employees may be directed to perform tasks other than those specifically presented in this description.
Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations.

Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff.
Ability to perform with a high degree of accuracy and with meticulous attention to detail.
Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.

High School Diploma or equivalent Preferred
Call center, patient scheduling and/or physician front-office experience Preferred

Join Team Tidelands and help people live better lives through better health!
As our region's largest health care provider, we are also one of our area's largest employers.
The role is responsible for obtaining accurate and complete demographic, financial, and medical information.
Obtains and accurately enters required information for registration into the electronic health system.
Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur.
documents this information in the EHR, electronic health record.
Education Qualifications
At least 1 year of related customer facing experience, preferably in healthcare. Required
Demonstrated understanding of basic medical terminology Preferred
More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.

This listing is sourced directly from Tidelands Health's careers page and normalized into a canonical job model.