Telstra

Telstra

Technical Services-Senior Lead

California, USA · Senior

Sponsorship not specifiedDetected 36 days ago
Project ManagementNegotiationExcelLeadershipMentoring

About the role

  • Act as the 24/7 point of contact for national security or law enforcement concerns raised by the relevant U.S. agencies, ensuring timely triage, escalation and response coordination.
  • Be available within the United States within 72 hours of request (in person, or via video conference) at a mutually agreeable date/location, including in a classified setting if necessary.
  • Receive and promptly effectuate lawful inquiries/requests for information or preservation of records, and ensure operational follow-through so Telstra meets all NSA obligations.

Responsibilities

  • As a Regional Network Facilities and Field Services Manager, you will lead a technical operations team responsible for delivering and assuring customer services across our network and facilities.
  • You will define and implement strategies that meet customer expectations across a broad service portfolio, including colocation, IP, transmission and subsea connectivity services.
  • You will combine strong technical expertise with people leadership to build stakeholder relationships, lead change and develop a high-performing team of technical specialists.
  • You will guide and support your team to ensure the reliable operation of services in your business area, helping to strengthen Telstra's competitive advantage and deliver a superior customer experience.
  • You will lead a team of eight employees located across the east and west coasts of the US, while also contributing to global initiatives that support the continuous improvement of our overall operations.
  • Create and empower a team that thrives on a shared team purpose and clear goals and delivers outcomes that build a great customer experience, continuous improvement and operational excellence by setting clear career paths and training plans, provide on the job coaching, and exposure to new opportunities.
  • Develop the team with a mindset to continually challenge what we do to identify improvement opportunities and drive change and improvement in efficiency.
  • Lead work planning activities and ensure there are adequate resource to maintain the network and services we provide including a team that is available for 24/7 support as needed.
  • Manage resource allocation to projects, initiatives and prioritised work, including recruitment and/or selection, to maintain a talent pipeline and ensure capability requirements are met with the best talent, and any resourcing issues are mitigated.
  • Lead your team and oversee:

Requirements

  • Ensure access to (or the ability to access) records, IT networks, and personnel necessary to fulfil Security Officer duties, including by leveraging appropriately skilled technical subject matter experts where required.
  • Ability to pass periodic background checks & security checks is required by the US Government
  • Limited travel is required for this position, some of which is international

Skills

  • Good troubleshooting skills
  • Good understanding of the Microsoft suite of tools including Excel, Word and Powerpoint
  • Strong people management and negotiation skills
  • Good project management skills

Benefits

  • Access to thousands of learning programs so you can level-up
  • Other exciting applicable country-specific benefits to be shared as you progress.
  • Ensure the team and the working environment adheres to Regulatory and Health and Safety standards and staff follow Telstra policies.

Company info

  • We're an iconic Aussie brand with a global footprint.
  • Our purpose is to build a connected future so everyone can thrive.
  • We're all about providing the best experience and delivering the best tech on the best network.
  • This includes making Telstra the place you want to work.
  • For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.
  • Focus of the Role
  • Being part of Global Networks and Technology means you will be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy.
  • You will be working with world-leading technology and change the way we work to ensure business needs drive priorities and accelerate the delivery of our digitisation programme.
  • In this role, you will be a recognised subject matter expert, collaborative partner and trusted advisor to employees, partners and customers.

Visa & Work Authorization

  • citizen and U
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This listing is sourced directly from Telstra's careers page and normalized into a canonical job model.