SAFE Security

Customer Solutions Specialist II

Canada Wide - Excluding Quebec · Mid

Sponsorship not specifiedDetected 125 days ago

SQLData EngineeringCustomer SupportGISCommunicationPublic Speaking

About the role

You'll work closely with fellow team members to help new and existing users address the challenges they face, and provide product demonstrations and proof of concepts that showcase the power of FME.

Collaborate across teams to design and deliver compelling product demos and proof-of-concepts that address real customer data challenges
Host quarterly business reviews and monthly syncs covering open support activity, upgrade planning, roadmap alignment, and customer feedback
Collaborate with Sales, Product Management, and Technical Support to gather feedback, surface trends, relay customer insights, and advocate for customer needs in order to improve the FME Platform
Feel empowered to share your ideas and implement them with high autonomy and team support.
Maintain a healthy balance of your personal and work life without splitting yourself in two.

3+ years of experience in a customer service, technical support or consultancy role.
2+ years of experience working with a data integration platform (FME or equivalent)
That said, we find that those who are most successful in this role have experience with the following areas.
Safers come from a variety of backgrounds with a diversity in skills and knowledge.

Experience with FME specifically, or experience with another enterprise integration platform.
Familiarity with integration concepts such as APIs, ETL/ELT pipelines, spatial data workflows, and middleware solutions
Understanding of common data formats and standards (XML, JSON, GeoJSON, CSV, Shapefile, GeoPackage, etc.) and relational or spatial database concepts (PostGIS, Oracle Spatial, SQL Server, etc.)
Curiosity and eagerness to continuously learn new technologies, data formats, and industry trends
When you choose a career with Safe Software, you're also choosing…
Meaningful Work: Make a profound impact across our business, workplace and data integration product.
Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe.

Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.

Extended health, dental, health or lifestyle spending, and counseling benefits from day 1.
We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.

Proactively identify risks and opportunities, providing recommendations that promote platform expansion and long-term adoption
Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge
Gain a deep understanding of customer use cases while helping organizations solve data challenges with the FME Platform
Become part of a team that finds meaningful ways to give back https://www.safe.com/about/community-initiatives/.
As a Customer Solutions Specialist II, you will serve as a dedicated technical advisor and strategic partner for our Premium Support, Strategic, and Enterprise customers by acting as their primary FME advocate to help them get maximum value from their FME investment.

This listing is sourced directly from SAFE Security's careers page and normalized into a canonical job model.