Function Health
Operations Associate, Care Advisor
Austin, USA · Full-time
Sponsorship not specified$65k-$95kDetected 145 days ago
Process ImprovementCustomer SupportRadiologyCommunicationProblem SolvingOrganizational Skills
About the role
- We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology.
- Function has been recognized as one of Fast Company's Most Innovative Companies of 2024, and is venture-backed by Redpoint and other leading venture firms.
- Over half a million members have joined Function to take control of their health.
Responsibilities
- Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready.
- Thoroughly understand and apply standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team.
- Proven ability to build and maintain strong customer relationships.
Requirements
- This is primarily a backend operations role with customer-facing responsibilities, focused on executing the numerous detailed tasks required to move members through the screening process efficiently.
- 1-5 years in a customer service and operations role
- Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
- Execute and manage all backend operational tasks required to move members through the process efficiently.
Skills
- Service Excellence: Excellent customer service and communication skills.
- Exceptional Interpersonal
- Resourceful and proactive in addressing customer needs and operational challenges.
- Strong Organizational
- Resourceful and proactive in addressing operational challenges.
- Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes.
- Ability to identify technical issues and contribute to product development discussions.
- Healthcare Background: Familiarity with a medical environment is a plus.
- You'll also have access to: Base
Compensation
- $65,000 - $95,000 Stock options.
- We value our team and offer a competitive salary, equity and benefits package, flexible, fully-remote working hours, and a dynamic work environment where creativity and innovation are encouraged.
Benefits
- Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com.
- Function Health will never request personal information such as banking details or payment during the hiring process.
- Function Health is the AI operating system for health, designed to empower people to live 100 healthy years.
- Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health - and the clarity to act on it.
- We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset.
- Proactively contact members to secure any missing medical information before their scan appointment.
- Comprehensive health, dental, and vision plans for you and your family.
Company info
- Remote; we are specifically looking for candidates to work in the MST OR PST time zones only.
- Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers.
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This listing is sourced directly from Function Health's careers page and normalized into a canonical job model.