Revelyst
Technical Product Support Agent
San Diego, CA - Foresight Sports
Sponsorship not specifiedDetected 19 days ago
iOSAndroidCustomer SupportResearchCommunication
About the role
- Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory.
- We reserve the right to limit our Postings in any jurisdiction, country or territory.
- Equal Opportunity Employer Protected Veteran/Disabled
Responsibilities
- Work to document incoming customer issues for reporting
- Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
Requirements
- To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.
Nice to have
- Working knowledge of Android, iOS, database usage, and audio-visual setup
- Strong verbal and written communication skills.
- Ability to quickly assess client requests and identify solutions.
- Strong customer-focused orientation.
- Attention to detail.
- Ability to work a task with a team to completion.
- Ability to research and resolve issues, self-starter.
- Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
Compensation
- Hourly Rate: $21.00 - $22.50
- The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
- We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Benefits
- We offer a highly competitive salary, comprehensive benefits including:
- medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
- The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
Company info
- Work with customers and manufactures to organize returns and any replacement or repairs.
Equal opportunity
- Employer Protected Veteran/Disabled
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This listing is sourced directly from Revelyst's careers page and normalized into a canonical job model.