Labcorp
Customer Service Representative
Durham NC · Internship
Sponsorship not specifiedDetected 1 day ago
ComplianceAccessibilityCRMOutbound SalesCustomer SupportHIPAAResearchCommunicationMicrosoft Office
About the role
- Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes.
- Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges.
- With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world.
Nice to have
- Associate's degree
- 3 months or more of contact center or call center environment
- Bilingual in Spanish
- Proficient with Microsoft Office programs
- Experience with Salesforce.com and/or Laboratory Information Systems
- Possess a high level of professionalism and a strong customer service orientation
- Ability to work independently and within a team environment
- High level of attention to detail with the ability to prioritize and multitask
Skills
- Act a liaison between Labcorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
Benefits
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
Equal opportunity
- Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.
- We make employment decisions based on the needs of our business and the qualifications and merit of the individual.
- Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
- We encourage all to apply
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This listing is sourced directly from Labcorp's careers page and normalized into a canonical job model.