Legora
Platform Consultant - Denver
Denver
Sponsorship not specifiedDetected 9 days ago
ZendeskIntercomCollaboration
About the role
- We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
- Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
- If you're driven by impact, pace, and raising the bar.
Responsibilities
- Master the platform: Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment.
- Resolve first: Own every issue to resolution before escalating.
- Not a hand-off that creates more work.
- Drive improvements: Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to fix them at the source.
- Own it end-to-end: Take ownership of Enterprise and Strategic Premium issues from first signal to resolution.
- In legal services, an error or a delayed response carries consequences beyond a frustrated customer: deadlines are fixed, privilege is non-negotiable, and the trust clients place in Legora reflects the trust they carry for their own clients.
- This is a high-judgment, high-craft seat, and an early one, so you will help build the function as you run it.
- Build deep expertise across Legora, including Assistant, Tabular Review, Workflows, Editor, and the Word Add-in, to diagnose and resolve complex, high-impact issues that demand structured thinking and sound judgment.
- Own every issue to resolution before escalating.
- Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to fix them at the source.
Requirements
- You have owned complex, high-stakes B2B relationships and consistently delivered exceptional outcomes for demanding professional clients.
- You are technically curious, learn new software quickly, and explain hard concepts simply.
- You turn frustrated users into advocates, and you take pride in the quality of every resolution.
- You notice patterns, surface issues before they escalate, and collaborate across functions to fix them for good.
- You write clearly under pressure: crisp updates with confirmed facts, named owners, and next steps, without speculation.
- You are fluent with support tooling such as Intercom, Zendesk, or similar platforms.
- Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market.
- Meaningful work: Your work shapes how the world's leading legal teams adopt AI day to day.
- Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
- In-person environment: A workspace built for ambitious builders.
- Legora is an Equal Opportunity Employer
- At Legora, we believe great teams are built on diversity of thought and experience. We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Nice to have
- A background in SaaS, AI, or legal tech is a strong plus.
Skills
- Comprehensive salary, benefits, and the tools to do your best work.
Compensation
- Competitive package: Comprehensive salary, benefits, and the tools to do your best work.
Benefits
- When you hand off, leave nothing ambiguous.
Company info
- Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world's best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
- Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
- 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We've scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
- We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
- Legora is redefining how legal work gets done.
- Not built for lawyers, built with them.
- By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
- 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.
- We've scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
- Joining Legora means three things.
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
Equal opportunity
- A workspace built for ambitious builders.
- At Legora, we believe great teams are built on diversity of thought and experience.
- We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.
- We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
This listing is sourced directly from Legora's careers page and normalized into a canonical job model.