deCircle
Fulcrum - Forward Deployed Engineering Lead
San Francisco, California, United States
Sponsorship not specifiedDetected 78 days ago
JavaScriptTypeScriptPythonSQLLLMsAccount ManagementCustomer SuccessLeadershipCommunication
About the role
- This is a founding, hands-on leadership role at the intersection of engineering, customer success, and product.
- In the early days, you'll be deeply technical: working directly with customers, writing code, and solving complex implementation challenges yourself.
- You'll be trusted to operate with minimal guidance, influence customer direction, and raise the bar across both technical execution and customer experience.
Responsibilities
- You'll work directly with some of the largest brokerages in the world-partnering closely with our teams to implement Fulcrum's software and drive customer outcomes.
- As we scale, you'll build and lead the entire FDE function from the ground up-hiring engineers, establishing processes, and setting the standard for how forward deployed work gets done at Fulcrum.
- This role is ideal for experienced engineers who exercise strong technical judgment, customer intuition, and product thinking-and who are excited to build a team around them.
- Account managers are constantly pulled in multiple directions-keying information into systems, chasing documents, doing mundane work-rather than focusing on the client interactions that actually matter.
- We're building an AI platform to automate this insurance drudgery.
Benefits
- Competitive base salary plus meaningful founding-team equity.
Company info
- Our platform already saves customers thousands of hours and millions of dollars every year.
- Our customers love the product- we have deep penetration within enterprise brokerages and genuinely enjoy making our customers' lives better.
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