Absorblms

Manager, Account Management

Remote US

Work authorization required$20k-$75kDetected 22 days ago

AccessibilitySalesforceAccount ManagementForecastingExcelZendeskLeadershipCommunication

About the role

The Account Manager's role focuses on renewing clients, upselling new products and services, as well as finding expansion opportunities.
If you are your best self when supporting contract negotiations and leading a team of highly committed, client focused, and performance driven sales professionals, then look no further as this may be the role for you!
Work with your account management reps, ensuring each has a deep understanding of the client's needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.

Manage and report key weekly/monthly operational metrics for team and individual performance
Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account
Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk
New Hire Equipment Allowance and monthly Flex Allowance to support your success

3+ years of experience leading SMB and Mid-Market account management teams.
A strong understanding of how to build account plans and track individual performance and output against those plans.
An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.

Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign
Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.

3+ years of experience leading SMB and Mid-Market account management teams.
Experience managing a gross revenue quota of $5M+ annually.
Great familiarity and success negotiating deals of $20-75k.
A hands-on leadership style, leading by example and focusing on the development of your team.
A strong understanding of how to build account plans and track individual performance and output against those plans.
A track record of accurately forecasting your team's pipeline, anticipating/identifying trends and patterns in advance.

Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow.
We're united, and we grow through our commitment to elevating continual learning!
Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

We achieve exceptional results by genuinely caring about each other and the work we do
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world.
Our values are simple:

equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs.

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponso

This listing is sourced directly from Absorblms's careers page and normalized into a canonical job model.