Asana

Technical Account Manager

Chicago

Sponsorship not specified$120k-$136kDetected 12 hours ago

Product ManagementProduct StrategyCollaborationCritical ThinkingMentoringPublic Speaking

About the role

This role is based in our Chicago office with an office-centric hybrid schedule.
The standard in-office days are Monday, Tuesday, and Thursday.
Most Asanas have the option to work from home on Wednesdays.

Own the post-sales technical success of enterprise and strategic customers, serving as their primary advisor and partner as they scale their infrastructure.
Lead technical onboarding and build joint success plans with clear milestones and measurable outcomes to accelerate customer time-to-value from day one.
Drive proactive engagement through regular touchpoints, Executive Business Reviews (EBRs), roadmap alignment, and deep platform technical reviews.
Deliver admin and power-user enablement sessions, sharing best practices on Asana APIs, integrations, authentication protocols, and admin governance.
Lead technical escalations, migrations, and incident coordination by partnering cross-functionally to resolve complex issues and mitigate account risk.
Collaborate closely with Support, Product, and Engineering to deliver a unified customer experience and advocate for product roadmap enhancements based on customer needs.
Thrives in ambiguous, fast-paced environments, using a process-driven and action-oriented approach to manage competing priorities across a large portfolio.
Career coaching & support

Brings 5+ years of experience in a customer-facing, consultative technical role (such as TAM, Solutions Engineer, or Implementation Consultant) supporting enterprise SaaS customers.

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.

Monitor customer health data and usage trends to proactively surface risks, identify expansion opportunities, and support renewal readiness in partnership with Sales.
Understands the commercial impact of the role, specifically how account health, data-driven insights, and technical risk reduction connect to net revenue retention (NRR) and expansion.
Mental health, wellness & fitness benefits
Inclusive family building benefits
Long-term savings or retirement plans

Asana is a leading platform for human + AI collaboration.
Millions of teams around the world rely on Asana to achieve their most important goals, faster.
Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

This listing is sourced directly from Asana's careers page and normalized into a canonical job model.