AMOREPACIFIC US, INC
Order Management / Retail Operations Specialist
New York, NY
Sponsorship not specifiedDetected 29 days ago
ExcelSAPSupply ChainProcess ImprovementShopifyCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- The Order Management Specialist is responsible for supporting the day-to-day management of customer orders and related operational activities.
- This role works cross-functionally with internal departments including Sales, Planning, and Warehouse to ensure accurate order processing, timely fulfillment, and effective issue resolution.
Responsibilities
- Process and manage customer purchase orders through full order lifecycle from receipt, fulfillment and invoicing.
- Coordinate with Sales, Planning, Warehouse, and other cross-functional teams to resolve order issues and support business priorities.
- Maintain accurate order records within order management systems.
- Maintain and manage master data, ensuring information is accurate, complete, and up to date.
- Maintain and update order tracking reports and system data.
- Process returns and maintain related documentation and system updates.
- Partner with Sales, Marketing and Supply Chain teams on Value Added Services.
Requirements
- 2+ years of experience in operations, sales, or a related field.
- Proficiency in Microsoft Excel, reporting, and data analysis.
- Strong communication and collaboration skills with the ability to work effectively across multiple departments.
- Ability to work independently, exercise sound judgment, and escalate issues appropriately.
Nice to have
- Monitor order status and ensure timely execution.
- Assist with order prioritization based on operational and business needs.
- Assist with resolving chargebacks, deductions, order discrepancies, and shipment issues.
- Generate reports related to order activity, fulfillment performance, and operational metrics.
- Participate in process improvement initiatives to increase efficiency and accuracy.
- Communicate order confirmations, changes, and shipment updates to internal and external stakeholders.
- Ensure compliance with retailer routing guides and internal processes.
Skills
- Key Experience and Skills
- Excellent organizational skills and attention to detail.
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