F5
Service Desk Coordinator II
San Jose · Mid · Internship
Sponsorship not specified$53k-$80kDetected 2 days ago
ExcelHRISCustomer SupportLoad BalancingCommunicationCollaborationMentoringAdaptability
Stay score
odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- In this role, you will coordinate, diagnose, and troubleshoot incoming employee calls and tickets related to desktop, laptop, and network services.
- You will respond to service desk tickets via phone, email, or internal systems, resolving routine technical issues or escalating to appropriate technical personnel on behalf of customers.
Responsibilities
- Follow detailed scripts and standard operating procedures to resolve incidents or escalate to higher-level support when necessary
- Maintain a positive and professional attitude while assisting users with straightforward technical challenges
- Maintain and contribute to support documentation and knowledge base articles to improve future resolution speed and consistency
- Perform other related duties as assigned to support the IT team and professional development
- Willingness to learn and develop expertise in Windows, macOS, mobile devices, and collaboration tools
Requirements
- Bachelor's degree or higher in Computer Science or a related technical field, graduating between December 2026 and September 2027
- Must be able to start no later than September 30th, 2027
Skills
- Expectation to adapt to changing technologies and business needs
Compensation
- Competitive salary commensurate with experience and market conditions
- F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions.
- The pay range referenced is subject to change.
- The annual base pay for this position is: $53,400.00 - $80,000.00
- The pay range referenced is as of the time of the job posting and is subject to change.
- You may also be offered incentive compensation, bonus, restricted stock units, and benefits.
Benefits
- https://www.f5.com/company/careers/benefits.
- F5 reserves the right to change or terminate any benefit plan without notice.
- This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.
Company info
- At F5, we strive to bring a better digital world to life.
- Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.
- We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
- Everything we do centers around people.
- That means we obsess over how to make the lives of our customers, and their customers, better.
- And it means we prioritize a diverse F5 community where each individual can thrive.
- This position is exclusively intended for candidates who successfully completed the F5 Summer 2026 Internship Program and have received an invitation to apply for a return role.
Equal opportunity
- It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.
- F5 offers a variety of reasonable accommodations for candidates.
- Requesting an accommodation is completely voluntary.
- F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.
This listing is sourced directly from F5's careers page and normalized into a canonical job model.