Cascadeloans

Director of Processing

AZ, TX, TN · Director

Sponsorship not specifiedDetected 5 days ago

Performance ManagementLeadershipCommunicationUnderwriting

About the role

You are responsible for the Processing team, the Junior Processing team, and the training function, and for making all three work together as one engine.
The work is part strategist, part builder.
Workflow and Efficiency • Look at every workflow with fresh eyes.

Own the overall strategy for the processing department and set the direction for how loans are processed across all product types, including agency and portfolio (chattel and land home).
Manage and develop the Processing Manager, Processing Development Manager, and Operations Training Manager, and hold them accountable for the results of their teams.
Build a leadership bench. Coach your managers so they can solve problems within their own teams and grow into bigger roles over time.
Earn and keep the respect of the team. Lead in a way that people want to follow, and build a culture of accountability, service, and ownership.
Partner with leadership on the long-term org structure and on what a fulfillment organization needs to look like at scale.
Use data to manage the department. Track production, turn times, quality, and capacity, and use what you see to make decisions and rebalance work across teams.
Provide guidance and final escalation support for complex scenarios and exceptions.
Own hiring strategy, performance management, and retention for the leaders who report to you.
Proven ability to lead leaders and build strong, motivated teams that respect and trust their manager.
Comfortable using data to manage capacity, production, and quality.

Proven, verifiable track record of scaling a processing department.
Candidates must be able to point to specific systems, workflows or AI tools they have implemented in prior roles and the measurable results those changes produced, such as cost per loan, turn times, or capacity per FTE.

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing.
The Cascade culture lives in our team members!!!
We are focused and dedicated to developing and providing a platform for growth.
We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service.
We believe in work/life balance and a positive/family-like work environment.
Together, we will continue to lead the way and make a difference.
Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.
Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

This listing is sourced directly from Cascadeloans's careers page and normalized into a canonical job model.