Kinder's Premium Quality Seasonings & Sauces

Customer Operations Claims Analyst

Walnut Creek, CA

Sponsorship not specified$105k-$115kDetected 1 day ago

SparkExcelSupply ChainLogisticsERPCustomer SupportResearchCollaborationProblem Solving

About the role

Well, there's a lot of snacking and geeking out over what we all cooked over the weekend.
Beyond that, there's also plenty of hard work.
Because we don't just like flavor, we're obsessed with it.

Validate or challenge claims based on data and documentation.
File and manage disputes/claims and follow through to resolution, including collections if needed.
If the issue is valid, identify internal causes, and collaborate with cross-functional partners to address the root cause and prevent recurrence.
Build strong working relationships across Supply Chain, Customer Service, Sales, and Finance to drive faster resolution and continuous improvement.

Capable of working alone or cross functionally to research and resolve discrepancies.
A critical thinker with a nose for digging into the why behind a problem.
Comfortable navigating ambiguity and conflicting information.
Obsessed with getting to resolution - whether through recovery or fixing what's broken.
Accountable, detailed, and not afraid to challenge the status quo if it means getting to the truth.
Someone who thrives in a fast-paced, high-growth environment where every issue is a learning opportunity
Ability to create, document and refine process.
Minimum 3-5 years of experience in supply chain, customer operations, or logistics in the CPG industry.
Prior experience in and understanding of, deductions, chargebacks, OTIF disputes, or transportation claims.
Strong working knowledge of ERP systems, Excel or Google Sheets, and ideally experience with claim management tools
Demonstrated success in cross-functional problem solving and issue resolution.

The expected starting salary range for this role is $105,000- $115,000 per year.

We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave.
Kinder's benefits vary based on eligibility and can be reviewed in more detail during the interview process.

We aren't trying to be average - we want to do exceptional things, and we are willing to work hard to achieve them.
We're a people-first company built on connection, collaboration, and balance.

Kinder's is an equal opportunity employer.
equal opportunity employer.
If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the

applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing,

This listing is sourced directly from Kinder's Premium Quality Seasonings & Sauces's careers page and normalized into a canonical job model.