OPENLANE

OPENLANE

Relationship Associate - Digital Services

US - IN - Carmel (OPENLANE)

Sponsorship not specifiedDetected 10 days ago
SalesforceCRMCustomer SupportCommunication

About the role

  • For more than 35 years, we've been committed to making dreams come true for independent car dealers.
  • Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE.
  • AFC's core business complements the other business units within the OPENLANE group of companies.

Responsibilities

  • We are seeking a Relationship Associate - Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals.
  • You will be part of a servicing team responsible for providing support to digital markets allowing field employees to spend more time with customers.
  • The ideal candidate will have experience in customer-facing roles, sales or sales support, and a keen eye for attention to detail.
  • Dedicated: You have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.
  • Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
  • Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
  • Provide same-day servicing on all tasks/transactions to support digital markets.
  • Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer's business needs.

Requirements

  • Two years of experience in customer-facing, sales, or sales support roles.
  • Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
  • Ability to use and understand technology required for your position such as mobile applications and software.

Nice to have

  • Previous auto industry experience.
  • Experience with Google Workspace, Salesforce, and Tableau.

Skills

  • Identify dealer needs to promote product solutions and campaigns.
  • Manage, service, and mitigate risk on customer accounts.
  • Manage existing accounts and drive new growth opportunities.
  • Align with internal and external stakeholders, ensuring commitment to objectives and successful outcomes.

Benefits

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Tuition Reimbursement for eligible programs
  • Vision-Driven: You focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.

Company info

  • At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/
  • AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.
  • AFC's Core Values:
  • Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
  • At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community.
  • AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business.
  • Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.
  • Learn more about AFC, here: https://www.autofinance.com/
  • AFC is proud to be a subsidiary of OPENLANE.
  • For more information, visit https://corporate.openlane.com/.
  • Elevating Relationships.
  • We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
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This listing is sourced directly from OPENLANE's careers page and normalized into a canonical job model.