Peregrine Technologies
Core Client Advocate, Northern California
San Francisco, CA · Mid
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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The bottom of this range ($50,000) is below the Level I prevailing wage of $50,898. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
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About the role
- Full user adoption and long-term relationships are your top priority in this role.
- You lend an empathetic ear to solve our customer's challenging problems and unlock new ways that provide value to their work.
- This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver.
Responsibilities
- It's important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency.
- You'll also partner with other teams to develop case studies and success stories for Peregrine's outsized value.
- You have incredible attention to detail, are highly organized, and can manage multiple projects at once
- Ability to listen to synthesize user feedback and be the first line of support throughout the contract
- Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
Requirements
- You have a passion for uncovering and addressing roadblocks so every user is always satisfied
- Ability to travel ~60% of the time
Nice to have
- Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
- Significant experience in the enterprise software space, startup experience also a plus
Skills
- You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
- Peregrine Technologies is committed to creating an inclusive environment for all employees.
Compensation
- Annual Salary + Benefits + Equity (if applicable) + Bonus (if applicable)
Benefits
- Annual Salary + Benefits + Equity (if applicable) + Bonus (if applicable)
Company info
- You'll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.
- The position is field-based and while does not have an in-office requirement, you are expected to be on site with customers 50-60% of the time - regions include San Francisco, Sonoma, and Solano Counties.
- You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
- 3-5 years of direct experience supporting customers to adopt technical software solutions
- Our AI-enabled platform turns siloed and disconnected data into operational intelligence - instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint.
- Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we're amplifying our impact as we expand into the enterprise and internationally.
- We are looking for a Customer Advocate to own all customer relationships throughout the contract.
Equal opportunity
- We celebrate diversity and are a proud equal opportunity employer.
This listing is sourced directly from Peregrine Technologies's careers page and normalized into a canonical job model.