Recast Software
Customer Success Manager
Remote, USA
Sponsorship not specified$75k-$90kDetected 11 days ago
CRMCustomer SuccessCadenceCommunicationProblem SolvingCritical Thinking
About the role
- Serving as the conduit of information between Recast and our customers, you'll be a pivotal part of their experience and Recast's operations and go-to-market teams.
- You are a problem solver at heart with a technical mindset who's constantly looking for things you can improve (whether that be relationships, processes, or technology) and implementing the solution.
- Become the main point of contact and champion of your customer portfolio; driving customers towards success and triaging your time and effort to where it will make the most impact.
Responsibilities
- Manage the renewal process and work closely with the Account Managers to identify opportunities for expansion.
- Build up a pool of customer advocates and drive customer references and case studies
- Work cross functionally with Support and Product to prioritize recurring issues for resolution, marshaling resources across Recast as needed to support customer success.
- It takes great people across an entire company to build great tools.
Requirements
- 2+ years of relevant work experience managing customer relationships within a technical software company.
- Proficiency with a CRM tool.
- Proficiency with a Customer Success platform.
Skills
- Excellent communication skills across mediums and audiences.
- Strong problem solving and critical thinking skills with a can-do attitude.
- Strong organization and prioritization skills.
Compensation
- The salary range for this position is $75,000 -$90,000.
Benefits
- Medical, dental, and vision
- FSA or HSA with company contributions
- Employer paid STD, LTD, AD&D and life insurance
- Parental leave
- Work-life balance, flexible time off, and remote work options
Company info
- Identify trends and opportunities across customers, building and deploying scalable playbooks to address these issues and provide value.
- Proactively identify and solve for "at risk" customers.
- Strive to improve internal and external processes across the customer lifecycle to make experiences seamless and delightful for all customers.
- driving customers towards success and triaging your time and effort to where it will make the most impact.
- Develop a deep understanding of Recast's products, our customers' environments, and the endpoint management market at large.
- Maintain a consistent cadence of communication to your customers, deploying various channels, 1 to 1, and 1 to many conversations as appropriate to increase product adoption, customer retention, and revenue growth.
- We are a people-first culture with passionate, talented, and supportive teammates.
- We are committed to making every employee feel respected and valued.
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This listing is sourced directly from Recast Software's careers page and normalized into a canonical job model.