Bosch-HomeComfort
Customer Service Representative
Post Falls, ID, United States · Contract
Sponsorship not specifiedDetected 40 days ago
SalesforceCRMAccountingCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- York Factory Direct Stores offer the full lineup of York, Guardian, and Hitachi HVAC Products.
- York FD stores provide high quality and expedient delivery of the company's full line of residential and commercial HVAC ducted and ductless systems, Source One Parts, supplies and components.
- You will represent one of the leading brands in the HVAC distribution channel for York Factory Direct promoting York & Hitachi's portfolios to assigned accounts.
Responsibilities
- This position partners closely with assigned House Accounts and York Dealers, proactively building and maintaining long‑term customer relationships while delivering exceptional service and sales support.
- The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication.
Requirements
- 5+ years of HVAC experience
- 3+ years of customer service experience
- Post-sale support as required
Nice to have
- Highly organized with strong attention to detail
- Excellent verbal and written communication skills
- Proficiency with Windows and Microsoft Office applications
- Experience using Salesforce or similar CRM platforms
- Strong numerical aptitude, including calculations related to discounts, freight, and margin analysis
- Bosch adheres to Federal, State, and Local laws regarding drug-testing.
- Employment is contingent upon the successful completion of a drug screen and background check.
- Candidates who have been offered the position must pass both screenings before their start date.
Company info
- Facilitate product returns and train customers on warranty processing
- In addition, the CSR serves as a resource within the team, managing workflow, managing SOP's, dealer inventory, while assisting with billing and accounting for our customers.
Equal opportunity
- Employer, including disability / veterans
- We offer a competitive compensation and a benefits package designed to empower you in every area of your life.
- This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection.
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