Jamf

Strategic Customer Success Manager

US Remote

Sponsorship not specified$65k-$149kDetected 21 days ago

RESTAccount ManagementCustomer SuccessCommunicationCollaboration

About the role

The SCSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite.
Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. - You don't have to be a techie to be a Jamf.

Partner cross-departmentally to advocate and act as the voice of the customer internally.
Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success.
Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics
Drive engagement with customer stakeholders to track and record progress on their goals and value metrics
We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play.

5+ years in Customer Success or Account Management within a SaaS environment. (Required)
Proven experience managing strategic enterprise accounts with global complexity. (Required)
Expertise in Apple ecosystems and enterprise IT workflows (Required)
Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility.

Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)

At Jamf, base pay is one part of our total compensation package and is set within a defined range.
These ranges can vary based on hiring location.
Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications.
This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.
For sales and commission-based roles, we post On-Target Earnings (OTE), which includes base salary plus estimated commission based on achieving 100% of performance targets.
Commission is not guaranteed and varies based on individual performance results.

Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.
Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf.
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees.
Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief.

Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement.
Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes.

If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly.
Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager.
Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.

This listing is sourced directly from Jamf's careers page and normalized into a canonical job model.