Olly Olly

Account Manager

Charlotte, NC

Sponsorship not specified$150k-$175kDetected 22 days ago

SEOGoogle AdsHubSpotCRMSalesAccount ManagementOutbound SalesCustomer SuccessCustomer SupportCommunicationCollaborationCritical ThinkingAdaptability

About the role

We believe small businesses are the backbone of our economy.
Our journey began as an agency and we've already helped thousands of clients succeed.
Now, we're embracing an exciting new chapter: becoming a SaaS-first company.

We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.
Maintain a portfolio of 150-175 small business clients, serving as their primary point of contact, strategic growth partner, and trusted advisor.
Drive a SaaS-first mentality across your book of business by proactively pushing product adoption, software training, and consistent application usage to ensure long-term client stickiness and loyalty.
Meticulously monitor client platform usage, login frequencies, and product engagement data alongside performance metrics to identify churn risks early and implement targeted retention initiatives.
Provide exceptional customer service and continuous support primarily over the phone by executing up to 25 intentional, value-driven outbound calls per day to maintain strategic alignment.
Foster seamless collaboration with cross-functional technical teams (SEO, Paid Media Specialists, Product Teams) to resolve client issues efficiently and optimize integrated marketing strategies.

CRM proficiency (e.g., HubSpot) to accurately track client interactions, manage pipelines, and maintain impeccable systems of record.

A SaaS-first growth mindset with the ability to advocate for technology, drive software adoption, and consult non-technical small business owners on the benefits of digital workflows.
Base salary + monthly bonus based on performance
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Mental Health & Wellness plans

Join an inclusive, international and innovative team where your contributions make a tangible difference.
💡 Why Choose Us?
Join us during this pivotal transition as we transform from an agency to a human-centric SaaS provider.
Your ideas, strategies and solutions will directly impact the success of small businesses.
And our own growth!
Let's shape the future of small business growth together!
Apply now to join a team that's as committed as they are supportive of each other.
🌈 Diversity and Inclusion at Olly Olly
At Olly Olly, we celebrate differences in background, culture, abilities and perspectives because diversity drives innovation and creativity.
Your voice matters here, it really does!
And your unique perspective will help us shape the future of small business growth.
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This listing is sourced directly from Olly Olly's careers page and normalized into a canonical job model.