ITS Global

Client Account Manager Onsite (Dallas, TX)

Dallas, Texas

Sponsorship not specifiedDetected 21 days ago

CRMAccount ManagementProcurementCustomer SupportCAMLeadershipCommunicationProblem SolvingPublic SpeakingMicrosoft Office

About the role

Job Description The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty.
The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams.
Job KPIs SBRs Completed - Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met.

Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.
Coordinate meetings, appointments or other "touch points" for client engagement.
Schedule regular check-ins and meetings with clients to review progress and gather feedback.
Ensure clients are fully trained and knowledgeable about the company's products and services.
Monitor client accounts to ensure that all services are delivered on time and meet client expectations.
Identify opportunities for upselling and cross-selling additional services or products.
Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.
Review and approve client invoices to ensure accuracy and compliance with contract terms.

Pay rates start at $27.32/hour up to $34.14/hour and vary by experience and location.
Salary Advancement/Loan

This listing is sourced directly from ITS Global's careers page and normalized into a canonical job model.