Alchemer
Strategic Customer Success Manager
Louisville, Colorado
Sponsorship not specifiedDetected 1 day ago
SalesforceSalesAccount ManagementCustomer Success
> stay_score
odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Who You Are Be Curious We ask questions, seek to understand others, and stay curious about the problems we solve.
- Customer First means understanding the needs of anyone we impact - whether that's a customer, a coworker, or an end user - and doing right by them.
- With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.
Responsibilities
- Drive a high customer retention rate by identifying upsell and cross-sell opportunities, collaborating with the sales team to close new business within existing accounts, and expanding the reach of our products.
Requirements
- Domain Expertise: Strong understanding of CX management or business process automation, with experience leveraging tools like Qualtrics, Medallia, SurveyMonkey, or similar platforms to drive customer success.
- Operations & Workflow Acumen: Experience working with operational and workflow optimization tools, especially in environments that involve both internal and external customer feedback systems.
- Revenue-Driven Mindset: A track record of consistently meeting or exceeding renewal quotas, along with expertise in driving upsell opportunities and supporting sales efforts within an established customer base.
Skills
- Customer First
- Own the Outcome
- About Alchemer
- It provides data insights in over 100 countries, with 50K new surveys created and 5M responses collected every week.
- Details on Alchemer's products and services can be found on our website ( www.Alchemer.com ).
- How You Will Spend Your Days as a Strategic Customer Success Manager:
- Strategic Customer Partnership:
- Renewals Management:
- Accurately forecast renewal bookings and ensure seamless contract renewals year over year.
- Data-Driven Customer Insights:
- Develop & Share Best Practices:
Company info
- About Alchemer Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions.
- As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization.
- How You Will Spend Your Days as a Strategic Customer Success Manager: As a Strategic Customer Success Manager, you will serve as a key strategic advisor, deeply involved in guiding customers to unlock the full potential of our solutions.
- Establish deep, strategic relationships with customers by positioning yourself as a valuable partner who understands their unique needs, challenges, and opportunities.
Apply directly at Alchemer →Create a free account for alerts like thisView Alchemer immigration profile
This listing is sourced directly from Alchemer's careers page and normalized into a canonical job model.