ZipRecruiter
Inside Sales - Retention Specialist
Phoenix, AZ · Full-time
Sponsorship not specifiedDetected 25 days ago
iOSSalesAccount ManagementExcelCustomer SupportMicrosoft Office
About the role
- ZipRecruiter has the #1 rated job search app on iOS & Android.
Requirements
- 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support.
- Prior B2B experience preferredWorking knowledge of MS Office Suite (Word, Excel, and PPT)
- Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help.
- Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
- Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position
- As part of our team you'll enjoy:
- Competitive salary
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
- Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
- ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Nice to have
- The US base pay for this full-time position is $15.39/hr. plus commission.
Compensation
- Competitive salary
Benefits
- Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.).
Company info
- ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
- Summary:
- Responsible for the retention of ZipRecruiter customers by uncovering the root cause of concerns through deep discovery and working alongside the customer as a trusted partner and advisor to resolve them. This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also create "happy churn" customers who are more likely to return in the future.
- To actively connect people to their next great opportunity.
- ZipRecruiter is a leading online employment marketplace.
- Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web.
- Responsible for the retention of ZipRecruiter customers by uncovering the root cause of concerns through deep discovery and working alongside the customer as a trusted partner and advisor to resolve them.
- This role strives to identify the core reason for customer account cancellations and proposes appropriate solutions to not only retain their business, but also create "happy churn" customers who are more likely to return in the future.
- Develops strategies to resolve issues and retain customers.
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This listing is sourced directly from ZipRecruiter's careers page and normalized into a canonical job model.