Feathr careers

Feathr careers

Manager of Managed Services

USA

Sponsorship not specifiedDetected 1 day ago
Project ManagementAccount ManagementCustomer SupportLeadership

About the role

  • As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results,
  • Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.

Responsibilities

  • You see the pattern behind a one-off problem and build something scalable instead of solving it once
  • You read the room and adapt how you deliver a message so it actually lands; you pair candor with empathy, and you listen as much as you talk, especially in tense or sensitive conversations
  • You design workflows and hold a team to them, and you notice when a process is quietly breaking down before it becomes a crisis
  • You build trust with peers and leaders outside your own team and can advocate for your team's priorities without just insisting on them
  • We plan, build, and run their marketing campaigns for them.
  • You'll manage a team of 10 Campaign Managers and Strategists, coach them into confident, consultative client partners, and build the systems that let this team scale without losing quality.
  • This is a high-visibility role for someone who wants to own both the people side of management and the operational strategy behind a growing service line.
  • We're looking for a Senior Manager to lead this team through its next stage of growth.
  • A key part of this role is systems building.
  • You'll own process buildout and team enablement as we roll out new processes and tools, making sure change actually sticks.

Requirements

  • Demonstrated experience designing a process or system AND leading its rollout/adoption across a team
  • Comfort with marketing technology platforms and ability to troubleshoot and translate technical concepts for non-technical audiences
  • Experience in adjacent verticals (nonprofit, higher ed, associations)
  • 2+ years in a customer-facing service delivery role, like account management, client services, campaign/project management, or technical support/escalations
  • Direct experience owning customer escalations and risk/de-escalation, including authority to approve concessions or exceptions
  • Nice to Have
  • Marketing agency experience managing campaigns or accounts on behalf of clients
  • Experience managing managers, or building out a team-lead layer as a team scales
  • SaaS experience
  • Strategic & systems-minded: You see the pattern behind a one-off problem and build something scalable instead of solving it once
  • A genuine coach: You develop people through specific, real-time feedback, not just annual reviews, and you take real satisfaction in someone else's growth
  • A situationally aware communicator: You read the room and adapt how you deliver a message so it actually lands

Nice to have

  • 4+ years of people management experience, ideally managing a team of 8+ individual contributors

Compensation

  • $90,000 base, and a bonus potential of up to $15,000
  • You develop people through specific, real-time feedback, not just annual reviews, and you take real satisfaction in someone else's growth
  • A genuine coach: You develop people through specific, real-time feedback, not just annual reviews, and you take real satisfaction in someone else's growth

Benefits

  • Fully remote, Health/dental/vision insurance, Company Holidays + Winter Break, Paid vacation + sick time off

Company info

  • Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.
  • We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work.
  • If you're ready to grow and "help the helpers" you've come to the right place.
  • As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results, time, and confidence.
  • Feathr's Managed Services team is where our Campaign Management Services customers experience the full value of our platform.
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