OpenLoop Health
Staff Product Manager, Communications
United States - Remote · Staff+
Sponsorship not specifiedDetected 33 days ago
ComplianceProduct ManagementBrand StrategyVoIPHIPAALeadershipCommunicationCollaboration
About the role
- As we scale our clinical programs, AI capabilities, and event-driven infrastructure, our communication channels-email, SMS, voice, chat, and AI-must operate through a centralized, configurable platform.
- You will define that platform, integrate it into our event-driven architecture, and ensure consistent, personalized communication experiences across every patient journey and client deployment.
Responsibilities
- Build vs. Buy Decisions - Evaluate third-party vendors against custom-built solutions for journey orchestration.
- Multi-Tenant Configuration - Design white-label architecture for client-specific branding, templates, and timing preferences.
- Self-Service Enablement - Deliver tools enabling Implementation and CS teams to configure journeys without engineering involvement.
- Centralized Visibility ("Single Pane of Glass") - Develop a unified interface surfacing all patient and operational communications.
- Patient Journey Design & Automation
Requirements
- 10+ years of PM experience with communications, messaging, notifications or engagement platforms.
- Proven cross-functional leadership across engineering, operations, clinical, and IT.
Nice to have
- Experience with Amazon Connect or similar enterprise communication tools.
- Familiarity with HIPAA/HITRUST and secure messaging requirements.
- Exposure to multi-tenant or client-configurable communication platforms.
- In addition, for salaried positions you would also be eligible for:
- 401(k) + Company Match
- We have a relatively flat organizational structure here at OpenLoop.
- Everyone is encouraged to bring ideas to the table and make things happen.
- This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Life Insurance, Pet insurance, and more
- Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere.
- Platform Vision & Roadmap - Define and own the long-term strategy for a unified communications platform across voice, SMS, email, chat, and AI channels.
- Journey Definition - Define end-to-end patient journeys across all medical programs.
Company info
- OpenLoop was co-founded by CEO, Dr.
Apply directly at OpenLoop Health →Create a free account for alerts like thisView OpenLoop Health immigration profile
This listing is sourced directly from OpenLoop Health's careers page and normalized into a canonical job model.