CallRail

Product Manager, Conversation Intelligence

Atlanta, GA (Hybrid)

Sponsorship not specifiedDetected 33 days ago

Machine LearningData ScienceData VisualizationNLPWireframingProduct ManagementProduct StrategyJiraCommunicationMentoring

About the role

This role involves defining roadmap for a product that leverages AI and machine learning to provide deep, actionable insights from customer conversations, including AI-generated call transcripts, summaries, and sentiment analysis.
The ideal candidate will have experience driving the end-to-end development and launch of sophisticated data and AI-powered analytics products.

Be a great partner to engineers and designers in discovering the best solutions to those problems
Own your roadmap and its execution, including responsibilities like defining features, writing acceptance criteria and user stories, refining wireframes and prototypes, test plans, and release checklists.
Prioritize product development work for your team and manage the backlog of features based on company priorities
Manage the daily workflow with a sprint team of engineers, QA, and designers. Do whatever your team needs to help them keep moving.
Maintain constant communication with the product, engineering, CX, sales, and marketing teams. This position will function as the hub for their team's communication across the entire company.

Exceptional analytical skills, with the ability to interpret complex data and translate findings into clear product requirements.
Proficiency with product management tools (e.g., Atlassian/Jira) and analytics platforms (e.g., Looker, Pendo, Tableau, FullStory).
Proficiency with prototyping (e.g. FigmaMake, Lovable) and AI prompting tools
Experience with B2B SaaS models and understanding how rich customer insights drive business value (e.g., improving sales coaching, optimizing marketing campaigns, reducing churn).
A Bachelor's degree in Computer Science, Data Science, Engineering, Business, or a related field.

Deep understanding of the principles of Natural Language Processing (NLP), machine learning model interpretation, and data visualization best practices.

We are seeking a highly motivated and data-driven Product Manager to lead the strategy and execution for our Conversation Intelligence product suite.
Regularly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in technology and the marketplace
Clearly define and articulate customer problems, gaps, and opportunities that will deliver the most value to the customers and the viability for the business

This listing is sourced directly from CallRail's careers page and normalized into a canonical job model.