Green Dot Corporation
Customer Service Representative, Call Center - Blue Ash, OH
US-OH Cincinnati Operations Office, USA · Full-time
No sponsorship$33k-$50kDetected 61 days ago
NegotiationOutbound SalesExcelCustomer SupportProblem SolvingMicrosoft Office
About the role
- You might be the right match for this role if:
- You have the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.
Responsibilities
- Demonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.
- As a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.
- We're Here to Support You-Accommodations Upon Request
- Our goal is to support every applicant in showcasing their talents and potential.
Requirements
- Minimum 2 years of customer service and/or contact center experience
- Proficiency in MS Outlook, Word, PowerPoint and Excel skills
- All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
Nice to have
- Bachelor's degree
- Experience with financial products/technology
- Proven success working in a collaborative team within a fast-paced, highly visible, customer-centric and focused environment.
- Ability to work in the U.S. without sponsorship**
Compensation
- The targeted full-time base salary for this position is $33,000 to $49,500 per year.
- The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Equal opportunity
- If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know.
- We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity.
Visa & Work Authorization
- However, we are currently unable to offer visa sponsorship.
- All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.
Apply directly at Green Dot Corporation →Create a free account for alerts like thisView Green Dot Corporation immigration profile
This listing is sourced directly from Green Dot Corporation's careers page and normalized into a canonical job model.