ServiceTitan
Customer Success Manager
US Remote
Sponsorship not specifiedDetected 30 days ago
SparkData AnalysisData VisualizationProject ManagementSalesforceSalesAccount ManagementRecruitingOnboardingCustomer SuccessAccount RetentionCadenceLeadershipCommunicationProblem SolvingTime ManagementOrganizational Skills
About the role
- In doing so you will be a key driver ensuring retention and growth of ServiceTitan's revenue.
- It's about the experiences we have, people we meet, and the perspectives we share.
Responsibilities
- Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account's POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution
- Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions
- Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
- Here's how we'll support you in doing some of the most impactful work of your career:
Requirements
- So, if you have the skills but are hesitant to apply because of your background, apply anyway.
Nice to have
- What's the most valuable transformation I can offer my customer?
- How can my communication make their life easier?
- 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred
- A customer value, ROI, and business outcome-driven mindset
- Skills in product training, and comfortable "re-re-selling" the customer on ServiceTitan
- Strong de-escalation and problem-solving skills.
- Highly skilled in written and verbal communication
- Highly organized and detail-oriented
Skills
- AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
Compensation
- $76,900 USD - $115,300
- $71,800 USD - $107,800
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Company info
- Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence
- Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers' experience, both in the use of our product and through improved internal processes
- Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders
- Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence
- Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community
- Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers' experience, both in the use of our product and through improved internal processes
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- At ServiceTitan, we celebrate individuality and uniqueness.
Apply directly at ServiceTitan →Create a free account for alerts like thisView ServiceTitan immigration profile
This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.