Harper

Harper

Customer Service Operations Specialist

San Francisco · Senior

Sponsorship not specified$110k-$150kDetected 30 days ago
RESTSalesAccount ManagementCustomer SupportUnderwritingProperty & Casualty

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Premium audits and inspection recommendations that carry real deadlines.
  • Renewals worth remarketing to get a business better terms.
  • E&S and surplus lines placements, with the filings and binding packets that come with them.

Responsibilities

  • Own the complex accounts end to end - The situations that need experience rather than a script
  • Make the system smarter - Work in our service workbench daily and tell Product and Engineering what to automate, so your expertise scales past your own calendar

Requirements

  • 5+ years in commercial lines underwriting, account executive, wholesale brokerage, or carrier-side roles
  • Existing carrier and wholesaler relationships you can put to work
  • A track record owning complex commercial cases end to end, not just triaging them
  • Comfort with technology
  • You have the latitude to make the call, and when something genuinely needs a founder's decision you bring it to them with your recommendation attached.
  • make sure the final number and the required changes are right and understood
  • Level up the team around you - Turn what you know into playbooks, train the service team, and grow the tier-two group into people who can handle more every month

Nice to have

  • Surplus lines license
  • E&S experience: surplus lines tax, filings, binding packets, DocuSign workflows
  • Premium finance depth: PFAs, reconciliation, finance-company defaults and cancellation reversals
  • Workers' comp and class-code expertise, including NCCI audit disputes
  • Wholesaler, MGA or carrier underwriting-desk background
  • Experience at an insurtech or tech-forward brokerage
  • Schedule: Monday-Friday, 8 AM - 8 PM ET.
  • The hours are long.

Compensation

  • $110,000-$150,000 + performance bonuses + equity

Benefits

  • Health, dental, and vision insurance
  • Commuter benefits
  • keep coverage, class codes and records current as they grow
  • Save accounts worth saving - Work payment, financing and cancellation situations with the customer and the finance company so coverage stays in force
  • The learning curve is steep.
  • Make coverage match the business - Businesses change constantly: new locations, vehicles, payroll, equipment, and contracts with new requirements

Company info

  • 36 million businesses in America need insurance-it's not optional.
  • 77% are underinsured.
  • 40% have no coverage at all.
  • The distribution system failed them:
  • too slow, too opaque, too confusing.
  • Over 90% of commercial insurance is still human-led.
  • We're building the inverse:
  • 90%+ AI-led, pushing toward the higher 90s.
  • Not by patching legacy workflows-by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step.
  • We're adding ~1,000 customers per month.
  • We've grown 100x since last year.
  • We're looking to do even more this year-and that's why we're hiring.
  • The accounts that need an expert instead of a script-those are yours.
  • Commercial insurance gets complicated fast.
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This listing is sourced directly from Harper's careers page and normalized into a canonical job model.