ServiceTrade

Technical Support Specialist

Durham, NC

Work authorization requiredDetected 6 days ago

A/B TestingJiraCRMCustomer SupportZendeskAR/VRCommunicationCollaborationOrganizational Skills

About the role

Your efforts will directly contribute to shaping the customer experience and driving the success of our services.
Why ServiceTrade: You'll belong here from the start.
We bring together kind, curious people with diverse perspectives and trust them with meaningful work.

At ServiceTrade, you'll build technology that matters - for your career, your team, and the thousands of commercial contractors who rely on our platform every day.

When issues require deeper technical intervention, draft clear, required-standard escalations to the next level of support.
What kind of working environment do you have?

Excellent spoken and written communication skills, with a focus on consistent empathy, professionalism, and clarity.
Strong organizational skills and the ability to listen, analyze information, multi-task, and meet project deadlines.
Experience with various operational software include Google Suite, Slack, Jira and Wrangle.
Experience with Zendesk or comparable CRM systems.
(Preferred) Familiarity with a variety of AI tools including Notion, Claude, & Gemini.
(Preferred) Experience scripting or programming with APIs and an understanding of relational databases.
Spend approximately 90% of your time doing high-quality, queue-based work.
Resolve product or service problems across multiple communication streams (email, help desk tickets, chat, web sessions, and phone calls).

This is a remote position requiring travel several times per year to our headquarters or to customer sites.

Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
Flexible Spending Account and Dependant Care Account
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
Parental Leave
Paid Time Off for Volunteering
Employee Reimbursement Program to use for well-being, technology and/or professional development

With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.
Our customers do essential work - often behind the scenes - and our software helps them do it better.
Learn more about our culture and values on our About Us page.
We're on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.
We're looking for a Customer Support Specialist who's excited to make an impact.
In this role, you will collaborate with our innovative team to deliver impactful solutions, ensuring our customers receive timely, effective resolutions as their first point of contact.
You'll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.
On the Customer Support team, you'll have the opportunity to empower our customers to get the most out of their investment!
ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses.
They're smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Please Be Aware of Recruiting Scams
To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

This listing is sourced directly from ServiceTrade's careers page and normalized into a canonical job model.