StubHub

StubHub

Director, Global Customer Success

Atlanta, Georgia, United States · Director · Full-time

Sponsorship not specified$225k-$250kDetected 17 days ago
SwiftPerformance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 82% were for a worker who already held the job.

Green-card intent detected

STUBHUB, INC. obtained a prevailing wage determination for Data Scientists in New York, NEW YORK on 2026-06-30. No matching green-card filing appears in our data yet. The determination expires in 22 days (2026-09-27), and a green-card filing must follow before then or the employer starts over.

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
  • StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide.
  • We value togetherness, trust, inclusion, and most importantly a culture of winning.

Responsibilities

  • Ideate, execute, and deliver strategic initiatives that meaningfully improve top line KPIs (i.e customer satisfaction, service levels, first contact resolution rates, and cost per contact).
  • Measure and improve secondary KPIs to drive individual and leadership performance in alignment with company objectives.
  • Coach and develop senior leadership to build trusting employee relationships to ensure high eNPS and reduced attrition.
  • Be a transformation champion. Lead a large global organization through constant evolution with resilience and exceptional performance.
  • Leverage data and insights to drive the department roadmap.
  • Build relationships across the organization (Product, Tech, Data, WFM, Operations, etc) to remove barriers to team success.
  • Provide meaningful and quantifiable customer feedback that drives improvements to our customer experience.
  • Strategic Leadership - Ability to develop and implement strategic initiatives to achieve organizational goals and drive performance excellence.
  • Strategic Thinking - Ability to anticipate future challenges and opportunities and develop proactive strategies to address them.
  • In this role, you will own the strategic direction and execution to transform the team with the outcome of delivering exceptional service and results.

Requirements

  • Experience leading organizational change initiatives and driving adoption of new processes and procedures.
  • Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and business needs.

Compensation

  • $225,000 - $250,000 USD
  • Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • The anticipated gross base pay range is below for this role.

Benefits

  • Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Company info

  • StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
  • Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
  • Come join our team for a front-row seat to the action.
  • For California Residents:
  • We are an equal opportunity employer and value diversity on our team.
  • We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
  • With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
  • StubHub is on a mission to redefine the live event experience on a global scale.
  • We are a global organization looking for champions of innovation and change.
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This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.