StubHub

Director, Global Customer Success

Atlanta, Georgia, United States · Director · Full-time

Sponsorship not specifiedDetected 1 day ago

SwiftPerformance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide.
We value togetherness, trust, inclusion, and most importantly a culture of winning.

Responsibilities

Ideate, execute, and deliver strategic initiatives that meaningfully improve top line KPIs (i.e customer satisfaction, service levels, first contact resolution rates, and cost per contact).
Measure and improve secondary KPIs to drive individual and leadership performance in alignment with company objectives.
Coach and develop senior leadership to build trusting employee relationships to ensure high eNPS and reduced attrition.
Be a transformation champion. Lead a large global organization through constant evolution with resilience and exceptional performance.
Leverage data and insights to drive the department roadmap.
Build relationships across the organization (Product, Tech, Data, WFM, Operations, etc) to remove barriers to team success.
Provide meaningful and quantifiable customer feedback that drives improvements to our customer experience.
Strategic Leadership - Ability to develop and implement strategic initiatives to achieve organizational goals and drive performance excellence.
Strategic Thinking - Ability to anticipate future challenges and opportunities and develop proactive strategies to address them.
In this role, you will own the strategic direction and execution to transform the team with the outcome of delivering exceptional service and results.

Requirements

Experience leading organizational change initiatives and driving adoption of new processes and procedures.
Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and business needs.

Compensation

Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.

Benefits

Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
If you are an entrepreneurial risk taker and ready to roll up your sleeves, you'll thrive in our environment where the rewards are highly motivating.

Company info

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
Come join our team for a front-row seat to the action.
We are an equal opportunity employer and value diversity on our team.
StubHub is on a mission to redefine the live event experience on a global scale.
We are a global organization looking for champions of innovation and change.

Apply directly at StubHub →Create a free account for alerts like this View StubHub immigration profile

This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.