Aven Hospitality
Senior Account Manager, Strategic Accounts
USA Remote · Senior
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About the role
- These are complex, high-value accounts with significant ARR and sophisticated stakeholder landscapes.
- This role exists to protect and grow that revenue with the precision, presence, and commercial judgment that accounts at this level demand.
- This portfolio is strategically balanced so that every account receives the depth of attention it deserves.
Responsibilities
- Own and continuously deepen the commercial relationship across each account in your portfolio,
- Build trusted partnerships with the most senior distribution, revenue, and commercial leaders within your
- accounts, positioning Aven as a strategic partner in their long-term technology and revenue strategy
- Develop a thorough understanding of each customer's business model, competitive environment,
- ownership structure, and strategic priorities, and use that knowledge to drive more relevant and impactful
- Own the full commercial lifecycle for your portfolio: account planning, renewal strategy, upsell and cross sell execution, pricing, negotiation, and contract management
- Develop and execute a strategic account plan for each customer that defines revenue growth targets, expansion opportunities, relationship milestones, and renewal timelines across a multi-year horizon
- Lead commercial negotiations with confidence and discipline, balancing customer advocacy with Aven's margin and pricing standards
- Maintain accurate pipeline and revenue forecasts in Salesforce, with current opportunity status and clear next steps documented for every active pursuit
- Plan and lead high-stakes customer engagements including executive business reviews, strategic planning sessions, and senior stakeholder presentations that advance the commercial relationship and demonstrate Aven's value with clarity and authority
Requirements
- Minimum 5 years of strategic account management experience in the hospitality technology industry, with
- Proven track record of meeting or exceeding revenue retention and growth targets within a portfolio of sophisticated enterprise or strategic accounts
- Fluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leaders
- Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation
- Bachelor's degree or equivalent
Skills
- Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform.
- Senior Account Manager - Strategic Accounts
Compensation
- Very competitive compensation
Benefits
- Partner with the Customer Success Manager aligned to your accounts to ensure a coordinated, high quality customer experience and to stay informed on account health, product adoption, and service-level performance
Company info
- You are Aven Hospitality's most visible commercial presence with some of its most consequential customers.
- The Senior Account Manager, Strategic Accounts owns the commercial relationship for a small portfolio of Aven Hospitality's most important customers in North America.
This listing is sourced directly from Aven Hospitality's careers page and normalized into a canonical job model.