Constant Contact

Constant Contact

Principal Product Manager, Agent-First

Remote US or Remote, Ontario, Canada · Principal · Contract

Sponsorship not specified$160k-$191kDetected 5 days ago
LLMsRAGAgentic AIComplianceAccessibilityRecruitingResearchMentoring

About the role

  • Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.
  • We're energized by new challenges and new possibilities-and we're just getting started!

Responsibilities

  • Own the customer-facing AI experience end-to-end. Define the core flows, ship them, instrument them, iterate. The quality of these flows is the product.
  • Partner across product surfaces. Our customer-facing experience sits on top of shared platform capabilities used by other parts of the business. Coordinate with the PMs and engineers who own those layers to ship fast without creating tax for either side.
  • Be opinionated about AI UX. Decide where LLMs make the product magical and where they make it brittle. Own the eval bar for agent behavior - accuracy, safety, brand tone, customer-appropriateness. Have a strong point of view on when not to use AI.
  • Use AI to build, not just to ship. Make AI-assisted research, prototyping, and iteration default working modes for the team. Move from idea to tested artifact in days, not sprints.
  • Get out of the building. Talk to small business owners weekly. Sit in support tickets. Bring their voice into every roadmap conversation, loudly.
  • Communicate up and across. Pitch the roadmap to executives, jam with engineering on architecture, defend tradeoffs to design, and translate customer pain into requirements that engineers can actually act on.
  • Direct experience building agentic systems (not just AI features bolted onto existing products).
  • Own the customer-facing AI experience end-to-end.
  • Metrics-driven without being metric-blind. You build clear input → output → outcome pyramids and know which qualitative signals dashboards miss.
  • A point of view on how AI is reshaping SaaS distribution and product design.

Requirements

  • You have strong opinions on when AI should be visible vs. invisible, when it should ask permission vs. just act, and the difference between AI that delights and AI that unsettles.
  • Familiarity with multi-channel customer engagement.
  • Experience with PLG motions and self-serve onboarding.

Nice to have

  • SMB experience strongly preferred.
  • 8+ years in product, with at least one specific example of 0-to-1 product you took from concept to scale.
  • SaaS experience required

Skills

  • There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.
  • Constant Contact has helped millions of small businesses grow for over 30 years.
  • Executive sponsorship is real, the ambition is high, and the surface area is large.

Compensation

  • The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location.

Benefits

  • We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

Company info

  • You'll define how the product communicates intent, surfaces tradeoffs, and graduates customers from supervised to autonomous use.
  • Customer-obsessed about SMB owners specifically. You don't think SMB customers are dumb because they don't read documentation. You understand they're brilliant operators who happen to hate marketing software.
  • Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Equal opportunity

  • Constant Contact is an equal opportunity employer.
  • We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture.

Visa & Work Authorization

  • Executive sponsorship is real, the ambition is high, and the surface area is large.
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This listing is sourced directly from Constant Contact's careers page and normalized into a canonical job model.