Tnonc

Tnonc

Registered Nurse, Triage

TNO - Midtown | Nashville, TN

Sponsorship not specifiedDetected 21 days ago
AlgorithmsCustomer SupportEHR/EMRClinical TrialsClinical ResearchPatient CareResearchLeadershipCommunicationCollaborationCritical Thinking

About the role

  • The Triage Nurse monitors and returns calls/communications related to Tennessee Oncology (TN ONC) patients consulting with physicians/APPs when appropriate.
  • The Triage Nurse must recognize physical, psychological, and spiritual aspects of care.
  • The Triage Nurse will accurately identify patients with high risk conditions.

Responsibilities

  • Documents recommended/actual interventions
  • Collaborates with scheduling team based on patient need and triage interventions to set up same day and/or future provider/infusion room appointments to address symptom management concerns.

Requirements

  • Strong verbal and written communication skills, with ability to present information in an organized framework-SBAR (Situation, Background, Assessment, Recommendation)
  • Ability to assess nursing needs of acute and chronically ill patients through technology methods
  • Ability to seek out resources independently and work collaboratively
  • Ability to multitask efficiently
  • Ability to establish and maintain effective working relationships
  • Demonstrates exceptional assessment, critical thinking, and customer service skills
  • Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
  • Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
  • Excellent telephone etiquette

Nice to have

  • Associates Degree/Diploma in Nursing required
  • 2 years of relevant experience in oncology and/or telephone triage preferred
  • Knowledge of oncology/hematology diseases, treatments, and side effects/reactions of related therapy methods.
  • Outpatient ambulatory experience preferred
  • Must be proficient in written and spoken English, bilingual is a plus

Skills

  • Intermediate to advanced computer skills
  • Ability to navigate multiple computer programs and patient/hospital portals simultaneously
  • Certificates & Licenses:
  • Current RN licensure in TN or compact state required
  • Current ONS Fundamentals Chemotherapy/immunotherapy Provider card or complete within 90 days of hire
  • Education and

Benefits

  • Provides clear education to patients and caregivers including verifying understanding of instructions/plan
  • Promotes patient self-care responsibility for meeting their own health needs

Company info

  • Adapts personal communication style to meet the needs of the patient and/or other customers in diverse personal, professional, cultural, and socio-economic backgrounds
  • We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
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This listing is sourced directly from Tnonc's careers page and normalized into a canonical job model.