Dyna Robotics

Deployment Success Manager

Redwood City, CA

Sponsorship not specifiedDetected 62 days ago

Account ManagementLogisticsCustomer SuccessRoboticsCommunicationProblem SolvingPublic Speaking

About the role

This is not a traditional customer success role.
We need someone who has managed real-world deployments in physical environments and understands how messy operational rollouts get once systems leave the lab and enter production.
This role is ideal for someone who thrives on the ground in dynamic environments, excels at managing both floor operators and executive stakeholders, and can seamlessly bridge the gap between customer reality and internal execution.

Own the customer journey: Manage relationships throughout the entire deployment lifecycle, serving as the primary point of contact for operational and executive stakeholders.
Drive project execution: Track deployment timelines, milestones, risks, and escalations while establishing clear expectations regarding tradeoffs and operational readiness.
Bridge the gap to HQ: Coordinate closely with Dyna headquarters during active deployments to support troubleshooting, operational adjustments, and rollout execution.
Align internal teams: Partner closely with Product, Engineering, Deployment, and Operations teams to ensure clear visibility into deployment status and customer needs.
Build the playbook: Develop deployment trackers, rollout plans, operational updates, and customer-facing materials.
Deliver executive clarity: Prepare high-impact presentations, status updates, QBRs, and deployment reviews to maintain alignment during fast-moving or ambiguous situations.
Experience building executive-facing decks and operational reviews.

Real-world, physical operational deployment experience is required.
Relevant Experience: 2-5+ years in a role combining operations, deployments, and customer-facing responsibilities.
Versatile Communication: Ability to communicate with equal effectiveness to floor supervisors, customer executives, and internal technical teams.
Technical Literacy: Ability to understand and articulate complex system behaviors, even if you don't come from a formal engineering background.
Experience with robotics, automation, or physical AI systems.
Ability to communicate with equal effectiveness to floor supervisors, customer executives, and internal technical teams.

Dyna Robotics builds general-purpose robots powered by a proprietary embodied AI foundation model with top-in-industry generalization and real-world performance.
Already deployed with customers across multiple industries, our robots do commercial-grade work in the physical world.
Our team comes from Google DeepMind, Meta, and Cruise, and we're backed by CRV, First Round, and other leading investors.
Identify operational bottlenecks in real time and help customers adapt their workflows and processes around our systems.
Build lasting trust: Establish deep credibility with customers through proactive, transparent communication and flawless follow-through.
Monitor real-time operations: Identify operational bottlenecks in real time and help customers adapt their workflows and processes around our systems.

This listing is sourced directly from Dyna Robotics's careers page and normalized into a canonical job model.