Avante

Customer Success Manager

Seattle, WA

Sponsorship not specified$117k-$143kDetected 56 days ago

RESTAccount ManagementForecastingOnboardingCustomer SuccessCustomer SupportCommunicationCollaboration

About the role

We're looking for an experienced Customer Success Manager to own a portfolio of customers post-launch.
In this role, you're the strategic partner for our customers to ensure they see ongoing, measurable impact from the Avante platform.
Bringing forth a combination of customer service and account management skills, you will build lasting relationships and drive value across a set of both direct enterprise customers and partner-channel clients (brokers and their employer clients).

Own a portfolio of accounts from go-live forward.
Complete warm handoff from implementation and drive ongoing value across every stage of the customer lifecycle.
Own renewals and support expansion.
That means forecasting renewals accurately, building expansion cases backed by real usage and outcomes data, and partnering with sales when there's a multi-product or multi-entity opportunity.
Experience working with channel partners, brokers, or TPAs.
Drive employee engagement with Carly through targeted launch communications, nudge strategies, and lifecycle touchpoints.
Drive measurable value through Ava and Carly.

Our Company Values
Our four values aren't aspirational.
They translate into concrete operating tenets that shape how we make decisions every day.
We act on 70% of the information rather than waiting for certainty.
We timebox, execute, and iterate, getting work in front of real people quickly instead of polishing in isolation.
AI can get you 80% of the way there.
Everything that goes out with your name on it is your responsibility to review, refine, and stand behind.
Embrace Type 2 Fun.

Partner across functions.
CS only works when it's tightly connected to the rest of the org, and at our stage that connection is built one conversation at a time.
For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
For employees, our agent Carly provides personalized, always-on benefits guidance.

Benefits leaders at our customers are senior people running second-largest-line-item programs.
Work with benefits leaders to define what success looks like in their program: cost containment, vendor performance, employee adoption.
HR tech experience or comparable exposure to the buyer (benefits, HR, total rewards) and the workforce as end users
Familiarity with healthcare claims data, coding standards (ICD, CPT, HCPCS), or benefits data structures.

Complete comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey.
Shadow existing customers to understand the current process, pain points, and success stories.
Customers routinely provide feedback through multiple channels.
Coordinate warm handoffs with implementation at go-live, build expansion plays with sales, work with product on what customers actually need, and drive customer advocacy with marketing.
What We're Looking For
leaders at our customers are senior people running second-largest-line-item programs.
Use AI tools as a core part of how you work.

This listing is sourced directly from Avante's careers page and normalized into a canonical job model.