Asana
AI Implementation Manager, Service Management
New York City
Sponsorship not specified$133k-$151kDetected 8 days ago
PythonSQLMachine LearningSalesAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoringPublic Speaking
About the role
- We're seeking a driven, entrepreneurial AI Strategist to join a newly formed team bringing Asana Service Management to IT and service teams.
- This role can either be fully remote depending on which US state you live in, or based in our New York City office with an office-centric hybrid schedule.
- If based in-office: The standard in-office days are Monday, Tuesday, and Thursday.
Responsibilities
- part Customer Success Manager, part implementation consultant, and part product strategist, partnering with a dedicated Account Executive and cross-functional teammates to build repeatable implementation and success motions that will scale across Asana's customer base & field organization.
- Equipped with deep product knowledge and an AI-forward mindset, you will serve as a strategic thought partner and trusted advisor.
- This role is ideal for someone who understands the IT buyer, thrives in ambiguity, loves building from the ground up, and is energized by the chance to help define a new market motion at Asana.
- Proactively identify technical, process, and adoption risks during deployment; implement mitigation strategies to prevent project stalls.
- Collaborate with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes
- Career coaching & support
Requirements
- Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day
- Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences
Nice to have
- Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time
Compensation
- Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.
Benefits
- Mental health, wellness & fitness benefits
- Inclusive family building benefits
- Long-term savings or retirement plans
Company info
- Asana is a leading platform for human + AI collaboration.
- Millions of teams around the world rely on Asana to achieve their most important goals, faster.
- Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
- We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
- With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
- Provide tactical, hands-on guidance to help customers configure their environments and seamlessly migrate legacy workflows or data into our AI platform.
- This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, directly with our enterprise customers to design, deploy, and scale AI workflows that transform their business operations.
- You will be an extended part of the product General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve.
- Unlike a traditional relationship-focused CSM, your primary mission is to accelerate time to first value by guiding customers through complex technical implementation planning, configuration, and migration.
- You will be responsible for identifying deployment risks early, driving immediate adoption, and converting your hands-on execution into a reusable playbook that will scale our team and empower future customers.
- Develop a deep understanding of IT and service management workflows, to bring customers high-value AI use cases, relevant success metrics, and structured onboarding paths.
This listing is sourced directly from Asana's careers page and normalized into a canonical job model.