Wabtec
Hosted Service Delivery Manager
Jacksonville, FL, United States
Work authorization required$105k-$149kDetected 29 days ago
AWSStakeholder ManagementLogisticsCustomer SupportVPNNetwork EngineeringLeadershipCommunication
About the role
- The team combines deep railroad domain expertise with cloud, network, and application operations to ensure safe and reliable rail operations.
- As a member of the Digital Intelligence S&S Surface Transportation division, you will be responsible for leading customer-facing service delivery for Wabtec's hosted PTC back-office solutions.
- This role is critical in improving customer satisfaction, reducing operational inefficiencies, and strengthening Wabtec's credibility as a trusted service provider.
Responsibilities
- Lead recurring service review calls (weekly, bi-weekly, monthly) with customers
- Maintain and communicate 30/60/90-day service outlooks, including maintenance, upgrades, and risks
- Manage customer escalations and ensure clear, timely communication
- Support change request discussions and ensure clear communication of scope and impacts
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related discipline
- Minimum of 9 years of experience in railroad operations, dispatching, signaling, PTC systems, or mission-critical service delivery
- Strong understanding of railroad operating environments (freight and/or passenger)
- Proven experience managing multiple customer accounts in a service delivery or operations role
- Experience coordinating cross-functional technical teams in a 24/7 operations environment
- Experience with PTC back-office systems
- Experience with RCA/PIR processes and service performance governance
Compensation
- $105k-$149k
Visa & Work Authorization
- Wabtec will only employ those who are legally authorized to work in the U
This listing is sourced directly from Wabtec's careers page and normalized into a canonical job model.