Entyre Inc

Customer Success Specialist - Up to $2,000 Sign-on Bonus!

Boston, Massachusetts, United States

Sponsorship not specifiedDetected 15 days ago

CRMOnboardingCustomer SuccessCustomer SupportCommunicationProblem SolvingMentoringOrganizational Skills

About the role

Your role as a Customer Administrative Specialist We are seeking a detail-oriented and organized Customer Administrative Specialist to manage the day-to-day administrative operations of our family intake and onboarding process, In this role, you will ensure that our families receive seamless service by maintaining accurate records, streamlining workflows,
and expeditiously processing various workflows. Your focus on operational excellence will contribute to creating an exceptional onboarding experience for our families and our clinical teams. Key Responsibilities Maintain and update family information in our CRM system, ensuring accuracy and reliability for internal teams. Organize and oversee customer

Maintain and update family information in our CRM system, ensuring accuracy and reliability for internal teams.
Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
Manage family requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
Experience in administrative support, customer success, or operations roles.
Ability to create and manage reports, dashboards, and performance metrics.
Take initiative and move fast to drive results for families.
Act Like Owners: Take initiative and move fast to drive results for families.

Your focus on operational excellence will contribute to creating an exceptional onboarding experience for our families and our clinical teams.
Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
Work closely with sales, clinical, and product teams to ensure seamless communication and alignment of administrative processes.
Requirements Strong organizational and multitasking skills with excellent attention to detail.
Bilingual, fluent Spanish and English is a plus.
Excellent communication skills, both written and verbal.
A proactive approach to problem-solving and process improvement.

401(K), Health insurance, Life insurance, Dental insurance and Vision insurance.
Comprehensive PTO including 11 paid holidays, paid time off (PTO), and sick leave.
Employee Perks: Spending discounts via Smart Spend, financial coaching via SoFi, and pet insurance discounts for any furry friends!

The Bottom Line: If you are energized by streamlining and continuously improving processes-and want to make a difference for millions of families-join us at Entyre Care.

This listing is sourced directly from Entyre Inc's careers page and normalized into a canonical job model.