Dandy
Senior IT Engineer, New Vertical
USA - Remote · Senior · Full-time
Sponsorship not specifiedDetected 34 days ago
RESTData EngineeringComplianceAgileOutbound SalesCustomer SuccessCustomer SupportAPI TestingHIPAALeadershipCommunication
About the role
- We're scaling a new vertical, and we're hiring our first dedicated IT Implementation Engineer to accelerate our growth.
- You'll operate with real autonomy and report directly to senior leadership.
- If you're someone who gets energy from bringing order to ambiguity, holds themselves accountability to outcomes rather than activity, and can communicate clearly to leadership when the plan needs to change, this role was built for you.
Responsibilities
- Manage virtual machines hosted by AWS. These windows servers run ETL pipelines that make our product work.
- Manage inbound support volume (including occasional phone line inquiries) and route or resolve issues appropriately
- Partner cross-functionally with our Customer Success, Product, and Sales teams to surface patterns, close gaps, and improve the onboarding experience over time
- We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one.
- You'll introduce Dandy, share our compliance and security documents, and build relationships while representing the company and product.
Requirements
- Experience managing a high-volume workload - you've handled 20, 30, 40+ concurrent implementations and know how to keep quality high across all of them
- You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests https://www.meetdandy.com/privacy-requests/.
Benefits
- Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B.
- Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology.
- Experience in a dental, healthcare, or health tech environment
- Familiarity with dental imaging software or intraoral scanner platforms
- Familiarity with HIPAA and other healthcare compliance frameworks
- For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
- Remotely execute technical implementation for dental practices from contract signature through go-live, owning quality and time-to-live at every step
- Configure and troubleshoot integrations with dental practice management systems (PMS) - Dentrix, Eaglesoft, Curve, Open Dental, Denticon and others
- Communicate directly with IT Managed Service Providers (MSPs) hired by the dental practice to onboarding vendors like us.
- Hands-on experience with dental practice management systems (PMS) - you know how practices actually run their technology
Company info
- What we're looking for
- We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.
Visa & Work Authorization
- ational origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics
This listing is sourced directly from Dandy's careers page and normalized into a canonical job model.